We’re always working to help you feel supported, informed and confident about your membership, and we hope this edition brings you something useful along the way.
"I felt more supported by The Exeter than I did anyone else"
Meet Dave, like you, he's one of our income protection members. He had to claim on his policy after an injury at work. Dave has shared his journey with us, describing how his cover supported him through recovery when he needed it most.
Mental health support is one of the most revisited services on your free member benefits app, HealthWise. Nine in ten members returned for follow-up help last year.
You have access to up to six sessions a year where you can speak to a specialist. Could you do with a check in?
Getting the right financial advice when you need it
Financial decisions can be overwhelming, so having the right support can make all the difference. We've created a page all about getting financial advice from qualified experts, keeping in touch with them, and how to find an adviser if you don't have one.
📊 We surveyed 2,000 UK adults and found that 29% of people would rely on their own savings if they weren't able to work due to illness or injury, but 14% have no savings at all. You’ve already taken steps to protect your financial future with income protection. That means if life takes an unexpected turn, you can focus on recovery, not money worries.
Thank you for trusting us to help protect what matters most.
A few reminders
If you ever need a little extra help with communication, understanding, or if you're going through a vulnerable time, you can tell our Member Support team. We’ll make a note of it so we can better assist you on your journey with us.
We're here to support you as much as we can, but just a heads up, we can't offer advice. We highly recommend talking to your financial adviser when you're making decisions about your policy or future coverage.
If you email us, please include at least three points of information to help us confirm your identity and get started with your request as quickly as possible. For example, you could share your date of birth, postcode, policy number, or the last four digits of the bank account you use to pay your premiums.
Contact us:
0300 123 3201
member@the-exeter.com
The Exeter is a trading name of Exeter Friendly Society Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register number 205309) and is incorporated under the Friendly Societies Act 1992 Register No. 91F with its registered office at Lakeside House, Emperor Way, Exeter, England EX1 3FD.
